Shipping policy

Processing time

Orders placed before 2:00 PM Eastern Time Monday through Friday ship the same business day. Orders placed after 2:00 PM ET, on weekends, or on U.S. federal holidays ship the next business day.

We do not ship on the following U.S. federal holidays: New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.

Parrox ships from our fulfillment centers in the United States, located in Elmont, NY and Hewlett, NY.

Shipping methods and delivery times (United States)

We offer the following shipping options for domestic orders. Business days are Monday through Friday, excluding federal holidays. Delivery times are estimates based on our carriers' published service levels and are not guaranteed.

  • Standard Shipping (3-5 business days): $5.00 (Free on orders $50.00 and up)
  • Express Shipping (2-4 business days): $15.00
  • Overnight Shipping (1-2 business days): $45.00
  • Subscribe & Save: Priority shipping is included for free on all active subscriptions.

International shipping

We offer international shipping to many countries worldwide, including Australia, Austria, the United Arab Emirates, Mexico, the United Kingdom, and over 20 more countries.

International shipping rates and estimated delivery times are calculated at checkout based on your location and the total weight of your order. We utilize the following carriers for international shipments:

  • DHL Express: Calculated transit time (Supports prepaid duties)
  • USPS: Calculated transit time (First Class Package International, Priority Mail Express International, and Priority Mail International)
  • OB Carrier: Calculated transit time (For OpenBorder Markets including Mexico and the United Kingdom)

Order tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order anytime through the Track My Order link in our website footer.

Shipping delays

Occasionally, shipments are delayed due to factors outside our control — weather events, carrier operational issues, or customs inspections. If your order is delayed beyond the estimated delivery window:

  • For delays up to 7 days past the estimated delivery date, please wait for delivery as packages often arrive shortly after initial delay notifications.
  • For delays beyond 7 days, contact us at hello@parrox.co with your order number and we'll investigate with the carrier.
  • If a package is lost in transit (not delivered within 14 days of the estimated delivery date and tracking shows no updates), we'll send a replacement at no cost to you.

Incorrect or incomplete addresses

Please verify your shipping address before completing checkout. We're unable to redirect packages after they've shipped. If a package is returned to us due to an incorrect address, we'll contact you to arrange reshipment. Additional shipping costs may apply.

Damaged packages

If your package arrives visibly damaged or the product inside is damaged, please email us at hello@parrox.co within 7 days of delivery with photos of the damage and your order number. We'll replace the damaged product at no cost.

PO boxes and APO/FPO addresses

We ship to PO boxes and APO/FPO addresses via USPS. Please allow additional time for delivery to these addresses.

Questions & Contact

If you have any questions, please email us at hello@parrox.co. We respond within one business day.

Fulfillment Centers:

237-02 Linden Blvd, Elmont New York 11003, United States

123 Everit Ave, Hewlett New York 11557, United States